Hot Bites Netherlands respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially. We use your data to process orders as quickly and easily as possible. Sometimes it is necessary to share data with third parties. Below we tell you in which cases we need your data and why. The bottom line is: Hot Bites Netherlands will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order.
We use the following data for the purposes stated in this privacy statement:
- Name and address details
- phone number
- Billing address
- E-mail address
- Payment details
- Sex
- Date of birth
- IP address
- Order history
- Nationality
Fulfill order
In order to process the order correctly, we use your name and address details.
Handling payment transactions
In order to process the payment of the order correctly, we use your payment details.
Communication
In order to facilitate communication regarding your order and/or other questions, we use your e-mail address.
Execution of legal obligation
In order to comply with our legal obligation, we store your order history including payment details within the statutory period
Reviews
We love it when customers want to review a product. With this you not only help us, but especially other customers with their purchase decision. To post a review, we need your name and email address. The entered email address will not be published, only your chosen name will be visible in your review.
Fraud prevention
For the purpose of fraud prevention, if there is a legitimate interest, we use your IP address, address details and payment details.
Hot Bites Netherlands account
With us you have the option to create a customer account. With our customer account you can access a management environment where you can set, specify and change data yourself. If you want to permanently remove your account and personal data from our database, you can email us via this email link .
Contact
We offer the possibility to ask a question via the contact form via our webshop. In order to answer your question, we need your name and e-mail address. No more. To be able to use the contact form, you must agree to the sharing of this data before sending. The data you send us will be kept for as long as this is necessary for the complete answering and handling of your question.
Newsletter
In our newsletter we keep interested parties informed about our products/services. You will only receive this newsletter if you have actively signed up for the newsletter. Every newsletter contains a link with which you can unsubscribe.
Provision to third parties
For the execution of orders it is necessary to pass on data to third companies. These companies are involved in the execution of the agreement/order and may not use them for purposes other than those stated by us. The secure processing of your data is guaranteed by means of a processing agreement between Hot Bites Netherlands and our various partners.
Google Analytics
We use Google Analytics to analyze the performance of our website and to track how visitors use our website. We have a processor agreement with Google, we anonymize your IP address by masking the last octet of the IP address, have ‘data sharing’ turned off and we do not use other Google services in combination with the Google Analytics cookies.
Retention periods
The personal data described above will be kept for as long as necessary to process your order(s), including warranty, unless there is a legal obligation that requires longer retention (such as the fiscal retention obligation).
Third Party Websites
Although of course we do not do business with the first best, we cannot guarantee that third parties handle your personal data in a safe and reliable manner. If you want to be 100% sure that your privacy is guaranteed by third parties, we recommend that you read the privacy statement of these websites before using these websites.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is therefore wise to consult this privacy statement regularly so that you are aware of these changes.
View and change your data
For questions about our privacy policy or access to your personal data, you can always contact us via the contact form. You can also ask us to view, change or delete your personal data.
Authority for Personal Data
Of course we are happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority regarding the handling of your personal data. You can contact the Dutch Data Protection Authority for this.
Hot Bites Netherlands does not sell your data
Hot Bites Netherlands will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data. Your data will also never be published.
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